Refund Policy

No refunds for delivered work

Our fees pay for work that starts right away and is delivered every month. Fees for a service month that has been delivered, or partly delivered, are not refundable, and we do not give prorated refunds for partial months or for cancelling part-way through a month.

The 20-video content guarantee

If we deliver fewer than 20 finished videos in a Local Video Content service month for reasons within our control, that month is free: we credit that month's fee on your next invoice. If your plan has ended and there is no next invoice, we refund that amount to your original payment method within 10 business days.

The guarantee does not apply when the shortfall is caused by accounts you did not connect, approvals you asked us to hold, a pause you requested, a late payment, or a platform outage or rejection outside our control.

Billing errors are always fixed

If we charge you by mistake (a duplicate charge, a wrong amount, or a charge after your cancellation took effect), we refund it to your original payment method within 5 business days of confirming the error.

Setup fee

The one-time setup fee (waived for sign-ups through December 31, 2026) is earned when your onboarding call takes place and is not refundable after that.

Ad spend

Ad spend is paid by you directly to Meta and is never refundable by LeadCatch, because we never receive it. Refunds or credits for ad spend are only available from Meta, under Meta's terms.

Questions about a charge? Contact us first

Email support@leadcatch.co with the charge date, the amount and what is wrong. We reply within 1 business day. Please give us 10 business days to resolve it before you dispute a charge with your bank or card issuer.

Your service agreement

Your signed service agreement contains the full refund and guarantee terms for your plan and controls if it differs from this page. See also our Terms of Service.

Contact us

Lead Catch LLC, 8097 Roswell Rd, GA 30350 · support@leadcatch.co